Setup should be boring
If a customer needs a technician, we have failed. Every activation email carries instructions written for the specific device the customer told us about — not a generic PDF.
Home/About Us
About us
Who we are.
A small team that got tired of streaming services that were either expensive, complicated, or impossible to get help from — and built the thing we wanted instead.
What we do
We provide a streaming subscription that runs on the devices people already own. You buy a plan, we send you login details, and you install a standard player from your device’s own app store. There is no proprietary box, no installer visit and no two-year contract.
Behind that sits the part customers do not see: load-balanced servers, monitoring, and a support desk staffed by people who have actually set these devices up themselves.
Why we built it
Two things kept coming up. First, households were paying for several overlapping subscriptions and still could not find the one match or box set they wanted. Second, when something broke, getting a straight answer from a large provider was close to impossible.
So the brief was narrow: one subscription that covers the ground, on any screen, with a human on the other end when it goes wrong. That is still the whole brief.
Our approach
How we work
Work with what people own
No hardware to buy, no lock-in. Smart TVs, sticks, phones, laptops. If someone replaces their television, they sign in on the new one and carry on.
Answer the message
Support is not a deflection funnel. Setup help is free and unlimited for the life of a subscription, because a customer who cannot watch is not a customer for long.
Price without tricks
The number on the card is the total for the period. Nothing renews without being asked, and there is no cancellation fee to discover later.
Fix the cause
When something breaks we would rather find out why than restart it and hope. Reports that name a channel and a time are worth a great deal to us.
Only what we are allowed to carry
We offer content we are authorised to provide, and we say plainly when something is not available rather than implying it might be.
Our service principles
- Say what is true. If a channel is not in the package, we tell you before you pay, not after.
- No surprise charges. Nothing renews on its own; you are reminded and you decide.
- Help is included. Setup and troubleshooting are part of the subscription, not an upsell.
- Own the problem. If it is our end, we fix it. If it is the router, we say so and help anyway.
- Respect the data. We collect what is needed to run your account and nothing beyond it.
Make this yours. The text above describes an approach, not a company history —
deliberately, because inventing founding dates, staff numbers or locations would be dishonest.
Add your real story, and keep the principles you can actually keep.
Ready when you are
See whether we are any good
The fastest way to judge a streaming service is to use it. Plans start at a month, so there is not much to lose.