Home What's On Pricing Devices Setup Guide Blog FAQ Contact View Plans

Need a hand? Message us on WhatsApp or email support@seeyourflix.com.

Home/Setup Guide

Setup guide

Get set up in a few simple steps.

Pick your device below and follow the instructions written for it. Most people are watching within about ten minutes — and if you are not, support will finish the job for you at no cost.

Find My Device Something Not Working?
Before you start

The three things every setup needs

Your activation email

It contains your login details and names the player to install. If you cannot find it, check spam, then ask support to resend it.

A steady connection

Around 15 Mbps is comfortable for HD and 25 Mbps or more for 4K. Wired or 5GHz Wi-Fi beats 2.4GHz every time.

About ten minutes

Installing the app takes two minutes. The first channel-list download takes most of the rest — it only happens once.

Instructions

Choose your device

Open the one that matches what you are setting up. Each guide covers installation, sign-in and the problems that come up most often.

Smart TV (Samsung & LG)

What you need

  • Your TV connected to the internet
  • The activation email we sent you
  • Your TV remote

Installation

  1. On the TV, open the built-in app store (Samsung Apps on Tizen, the LG Content Store on webOS).
  2. Search for the player named in your activation email and install it.
  3. Open the app. It will show a device ID or MAC address on screen.
  4. If your email asked for that ID, send it to support — some players are registered from our side before they will load.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

Press Home, open the player, and pick a category. Live TV, films and series each have their own section.

Setting up on a Samsung or LG Smart TV

Common problems

  • App not in the store. Older sets sometimes drop apps. Contact support and we will suggest an alternative player, or a Fire Stick as a cheap fallback.
  • Blank screen after sign in. Almost always a typo in the login details. Re-enter them slowly.
  • Slow channel list. The first load is the biggest. Give it a full minute before restarting.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
Android TV / Google TV

What you need

  • Android TV 7.0 or newer
  • A Google account signed in on the device
  • The activation email

Installation

  1. Open the Google Play Store on the TV.
  2. Search for the player named in your activation email and install it.
  3. Open it once so it finishes setting itself up.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

The player appears on your home row alongside your other apps. Open it and browse by category.

Setting up on Android TV or Google TV

Common problems

  • Play Store search finds nothing. Search on your phone’s Play Store and use the “install to device” option instead.
  • Remote is fiddly for typing. Install the Android TV remote app on your phone and type from there.
  • App keeps closing. Clear its cache in Settings › Apps, then reopen.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
Amazon Fire TV & Fire Stick

What you need

  • Any Fire TV Stick, Cube or Fire Edition TV
  • The activation email
  • A few minutes

Installation

  1. From the Fire TV home screen, open Find › Search.
  2. Search for the player named in your activation email.
  3. Select it and choose Download, then Open.
  4. If the player is not in the Amazon store, your email will tell you which alternative to use.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

Hold the Home button and add the player to your favourites so it sits at the front of the row.

Setting up on Amazon Fire TV

Common problems

  • Stick runs hot or stutters. Older Sticks struggle with 4K streams — drop the quality setting inside the player.
  • Not enough storage. Uninstall apps you do not use; Fire Sticks ship with very little space.
  • Buffering on Wi-Fi. Move the Stick onto the 5GHz band, or use an ethernet adapter.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
Apple TV

What you need

  • Apple TV HD or 4K running tvOS 15 or newer
  • Your Apple ID
  • The activation email

Installation

  1. Open the App Store on the Apple TV.
  2. Search for the player named in your activation email and install it.
  3. Open the app once it has downloaded.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

The player behaves like any other tvOS app — it appears on the home screen and supports the Siri Remote.

Setting up on Apple TV

Common problems

  • Cannot type the details. Use the Apple TV Remote in iOS Control Centre and type on your phone keyboard.
  • App missing from the store. Check your Apple ID region matches where you are.
  • Picture stutters on 4K. Set the Apple TV output to 1080p and see whether it settles.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
iPhone & iPad

What you need

  • iOS or iPadOS 15 or newer
  • The activation email
  • Wi-Fi for the first load

Installation

  1. Open the App Store.
  2. Search for the player named in your activation email and install it.
  3. Open it and allow it network access when asked.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

Tap a category to browse. To watch on a television, use AirPlay from the player’s playback controls.

Setting up on iPhone or iPad

Common problems

  • AirPlay will not connect. Both devices must be on the same network — check you are not on a guest Wi-Fi.
  • Heavy mobile data use. Lower the streaming quality in the player’s settings before watching away from Wi-Fi.
  • Nothing loads on mobile data. Some carriers block certain traffic. Try again on Wi-Fi and tell support what happened.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
Android Phone & Tablet

What you need

  • Android 7.0 or newer
  • The activation email
  • Wi-Fi for the first load

Installation

  1. Open the Google Play Store.
  2. Search for the player named in your activation email and install it.
  3. Open it and allow it network access when asked.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

Browse by category, or cast to a nearby television using the cast button in the player.

Setting up on an Android phone or tablet

Common problems

  • Battery saver kills the stream. Exclude the player from battery optimisation in Android settings.
  • Casting drops out. Cast is sensitive to weak Wi-Fi — move closer to the router and retry.
  • App will not install. Free up storage, then try again.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
Windows

What you need

  • Windows 10 or 11
  • The activation email
  • A modern browser or the desktop player named in your email

Installation

  1. Download the player named in your activation email, or open the web player link if one was provided.
  2. Run the installer and accept the standard prompts.
  3. Launch the player when it finishes.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

Full screen with F11 in a browser, or the player’s own full-screen control. A wired connection gives the steadiest picture.

Setting up on Windows

Common problems

  • Windows SmartScreen warning. Only continue if the download came from the link in your activation email. If in doubt, ask support first.
  • Green or black video. Turn off hardware acceleration in the player or browser settings.
  • Audio out of sync. Update your graphics driver, then restart the player.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
Mac

What you need

  • macOS 11 Big Sur or newer
  • The activation email
  • A modern browser or the player named in your email

Installation

  1. Download the player named in your activation email, or open the web player link if one was provided.
  2. Drag the app into your Applications folder.
  3. Open it. On first launch, right-click and choose Open if macOS blocks it.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

Watch in a window or full screen, or AirPlay across to an Apple TV in another room.

Setting up on Mac

Common problems

  • “App cannot be opened.” Right-click the app and choose Open, which offers an override the double-click does not.
  • Fan noise on older Macs. Reduce the stream quality inside the player.
  • Safari will not play. Try Chrome or the desktop player instead.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
Streaming boxes (MAG & Android boxes)

What you need

  • Your box, connected to the TV and the internet
  • The box’s MAC address, usually on a sticker underneath
  • The activation email

Installation

  1. Send support the MAC address of the box before you start — most dedicated boxes must be registered from our side.
  2. Wait for confirmation that the box has been added.
  3. On the box, open Settings › System settings › Servers › Portals.
  4. Enter the portal name and URL exactly as given in your activation email, then save and reboot.

Activation & sign in

  1. After the reboot the box loads the portal automatically.
  2. If it asks for a login, use the details in your activation email.
  3. The channel list downloads on first run — give it a minute.

Start watching

The box boots straight into the service, so the TV remote is all anyone in the house needs.

Setting up on a MAG or Android box

Common problems

  • Portal not found. One wrong character in the URL will do this. Copy and paste it if your box allows.
  • Box not registered. Nothing will load until the MAC address is added at our end — check you sent the right one.
  • Old firmware. Update the box first; several models will not connect on out-of-date firmware.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.
Other devices

What you need

  • The make and model of your device
  • The activation email
  • A message to support

Installation

  1. Send support the exact make, model and operating system version.
  2. We will tell you honestly whether it is supported, and which player to install.
  3. Follow the instructions we send back — they are written for your specific device.

Activation & sign in

  1. Open the player and choose the option to add a new playlist or profile.
  2. Enter the details from your activation email exactly as they appear — they are case sensitive, and a trailing space will stop it working.
  3. Give the profile any name you like, then save. The channel list downloads on first run and can take a minute.

Start watching

Once the player is installed and signed in, everything works the same way it does everywhere else.

Finding your device make, model and OS version

Common problems

  • Very old hardware. Devices more than five or six years old often cannot run current players. A Fire Stick is usually the cheapest fix.
  • Locked-down devices. Some carrier or hotel devices block app installs entirely.
  • Not sure what you have. Send a photo of the label on the back — that is usually enough for us to identify it.
Troubleshooting Ask support Stuck? Send us a photo of the screen — it is usually quicker than describing it.

Screenshots on this page are placeholders. Capture the real screens on your own devices during setup and drop them in — a picture of the actual menu saves support a great many messages.

Ready when you are

Still not watching?

Setup help is free and unlimited for as long as you subscribe. Send us a photo of the screen and we will take it from there.

Talk to Support Troubleshooting Guide
Need Help? Chat on WhatsApp