Questions, answered.

You choose a plan, pay, and we email you a set of login details plus a setup guide for your device. You install a standard player app from your device’s own app store, enter the details once, and the library opens. There is no box to buy and nothing to install on your network.

Most accounts are activated shortly after payment clears, and the email is automatic. If something delays it, support can activate manually — message us with your order reference.

An order confirmation with your reference number, then a separate activation email containing your login details, the name of the player to install, and a step-by-step guide written for the device you told us about.

Smart TVs (Samsung, LG, Android TV), Amazon Fire TV and Fire Stick, Apple TV, iPhone, iPad, Android phones and tablets, Windows PCs, Macs and most streaming boxes. The devices page lists them in detail with compatibility notes.

Yes. You can install the app on as many devices as you like. Your plan sets how many can play at the same time — from one to four. If two people watch different things simultaneously, you need at least a 2-device plan.

Freely. Sign in on the new device and start watching; there is nothing to transfer and no need to tell us. If your device has to be registered at our end — MAG and similar boxes — send us the new MAC address first.

One, three, six and twelve months. The longer the term, the lower the effective monthly cost — the twelve-month plan works out at roughly half the monthly rate. See the pricing page for the current figures.

Nothing renews automatically. We send a reminder before your plan ends and you decide whether to continue. There is no contract and no cancellation fee.

Yes, at any point. Contact support and you will be quoted the difference for the remainder of your term rather than being asked to start over.

Install the player named in your activation email from your device’s app store, open it, and enter your login details. The setup guide has step-by-step instructions for each device.

Yes — a written guide for your specific device is included in the activation email, and the full set is on the setup guide page with screenshots.

Setup help is free and unlimited for as long as you subscribe. Work through installation help first if you like, or just message support with a photo of the screen.

Around 15 Mbps is comfortable for HD and 25 Mbps or more for 4K, measured on the device you are watching on. A wired connection or 5GHz Wi-Fi is noticeably more stable than 2.4GHz.

Lower the quality in the player, move to 5GHz or ethernet, and check nobody else is saturating the connection. If one channel buffers and others do not, it is that source — tell support which channel and when, and we will look at it. Full steps are on the installation help page.

Visa, Mastercard, American Express, PayPal and major cryptocurrencies. Checkout is encrypted and card details are handled by the payment processor rather than stored on our servers.

Your term starts when the account is activated, not when you place the order, so a delay at our end never costs you days.

WhatsApp, email or the form on the contact page. WhatsApp is usually quickest, particularly for anything visual.

The device make, model and OS version; what you did and what happened; a photo or screenshot of the error; and your order reference if you have one. Sending all of that in the first message usually turns a long exchange into a single reply.